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At Ibadi Perfumes, we are committed to providing you with the best fragrance experience. If you are not fully satisfied with your purchase, we offer a comprehensive return, exchange, and refund policy to ensure your complete satisfaction.
Return and Exchange Timeframe:
Products are eligible for return and replacement within 14 days of the original purchase date.
Non-Returnable Items:
Sale or discounted items are considered final sale and are non-returnable. Returns are only available for products purchased at their original price.
Eligibility Criteria for Product Return:
Customers may initiate a return under the following circumstances:
Receipt of a defective or incorrect product.
Customer dissatisfaction with the product.
Return Initiation:
To initiate a return, customers should contact us via email at return@ibadiperfumes.com or visit any IBADI Store in person. Please provide the reason for the return and images of the product.
Product Condition:
Items must be returned in an unused condition and in their original packaging.
Return Process:
Customer initiates the return via email or in-person. Our customer service executive will respond within two business days with a personalized solution. If the customer opts for a return, our executive will assist in arranging a replacement.
Exchange Process:
Customers eligible for an exchange will receive guidance from our executive. Replacement products will be offered based on availability and customer preference. Customer Responsibility: Customers are responsible for the shipping costs associated with returning the item, except in cases of defective or incorrect products.
Additional Information:
For any further inquiries or assistance, please reach out to our dedicated customer service team at +91 8877995522 or email us at queries@ibadiperfumes.com. We value your feedback and are here to ensure your experience with Ibadi Perfumes is exceptional.
Please be aware that this policy is subject to updates and changes without prior notice. We recommend checking our official website for the most current version of our return, exchange, and refund policy.